In line with the 2016 – 2018 Training Plan, from August 28 to September 1 Brazil’s Court of Auditors (TCU) hosted a Design Thinking Course for OLACEFS member institutions.

The event was attended by 15 officials from the Supreme Audit Institutions (SAIs) of Argentina, Belize, Bolivia, Chile, Costa Rica, Ecuador, Guatemala, Honduras, Mexico, Nicaragua, Paraguay, Peru and Puerto Rico, along with TCU officials.

Design Thinking is a human-centered approach, intended to solve complex problems in an innovative and creative way. The approach has been increasingly adopted by public and private institutions around the world, and included in the MBA courses of national and international schools including Stanford, Berkeley, Northwestern and Harvard.

Work carried out by the Global Center for Public Service Excellence, in conjunction with the United Nations Development Program (UNDP), has identified the need for government organizations to use Design Thinking as a way of solving current challenges, and aiming at them being multidisciplinary and involving multiple actors and interests. This is explained in the report “Design Thinking for Public Service Excellence

The CCC sees training in this methodology as an opportunity to add value to the services provided to society by SAIs, in that it will be possible to develop innovative and more effective solutions for day-to-day problems, both in achieving its mission to improve public administration and in improving internal procedures.

In line with the above, and to facilitate the adoption of Design Thinking, there is an online toolkit which briefly explains the phases of the approach and offers 35 tools which are used in each of these phases [(Empathy (10), Redefining the problem (5), Idealization (10), Prototype Development (5), Test (5)], as well as 11 templates required for carrying out the activities. The explanation of the tools provides information on their objective and on the time, equipment and materials required; the points of focus for the facilitator and a step-by-step guide on their application. The kit also provides 15 role-plays which can be used for breaking the ice, integrating participants, creating a collaborative atmosphere and raising the energy of the group.

Now available in Spanish, the Design Thinking Toolkit can be widely accessed and used by OLACEFS member entities.

To access the tool, please click here:

Design Thinking Toolkit